Eligibility for Returns

Items must be unused and in the same condition as when received.

Products must be returned in their original packaging.

A receipt or proof of purchase is required to complete your return.

Regular-priced items are eligible for a refund; sale items are non-refundable.

If an item was purchased as a gift and shipped directly to you, you will receive a gift credit equal to the value of your return.

If a product has been used or its seal has been broken, the return will be declined and the product sent back to you.

Time Frame for Returns

Returns or exchanges must be requested within 7 days of purchase.

After 7 days, we cannot offer a refund or exchange.

Return Process

To start a return, contact us at sales@mastermeduae.com or call +971 4 422 6919.

Once approved, we will arrange for a return pickup.

Items returned without prior approval will not be accepted.

The original invoice must be provided during the return process.

Refunds & Exchanges

Our support team will review your request and approve a refund if the item qualifies.

You may also choose to exchange the item instead of receiving a refund.

Shipping Costs

Return shipping costs will be covered by the seller or marketplace.

Customers will not be charged return shipping, even if the item is defective.

Exceptions & Non-Returnable Items

Certain items cannot be returned, including:

Digital goods or items marked as final sale

Intimate or sanitary products

Hazardous materials, flammable liquids, or gases

Consumables and some health & personal care products

Condition of Returned Items

Returned products must be in their original condition with all tags attached.

A 20% restocking fee will apply to returns of items that are in good condition.

Policy Updates

We may update this Return Policy periodically. Any changes will be posted on this page.

Contact Us

For any questions regarding returns, please reach us at:
📧 sales@noblemedqatar.com
📞 +974 70906875